All
Orders Shipped by UPS or Fed Ex Ground
Stock
items normally ship within 2 business days. On custom made item
shipping times can vary from 2 - 6 weeks. Chairs are usually received
4 - 5 business days after shipping. Chairs are shipped fully insured.
DLC's
Chair Tracker System keeps you informed!
Unlike
most furniture stores or discounters which have a "You'll
get it when you get it" attitude towards their customers,
we believe you deserve a higher level of service. We've developed
our exclusive Chair Tracker System to provide you with regular updates
(by email) on the ordering, production, and shipping processes.
The Chair Tracker System will:
 |
Send
you a detailed confirmation of your order for your review
within 24 hours. |
|
Follow-up
several days later with the production and estimated ship
dates of your chair. |
|
Monitor
your order through the factory and update you with any changes
to the production and ship dates. |
|
Send
you the Fed Ex Ground tracking number and detailed delivery
information once your chair leaves the factory. |
Return
and Damage Policy
(Please
read carefully and print copy for your records)
In
the Event of Damage or Defects
Chairs exchanged due to damage or defect within 30 days
will be replaced, at NO COST to you. After 30 days all chairs
are covered by the manufactures warranty
When
Your Delivery Arrives
When
your order arrives, please inspect the chair for visible damage.
If you find any damage call us immediately at 1-877-638-0556 from
9am - 11pm Pacific Time 7 days a week.
What
if I want to return something?
Our products are top quality name brand merchandise,
but we understand that sometimes you just aren't happy with something
you purchase, whether in a physical store or online. You can return
an item for a refund within 10 days of purchase. Returns must
be in new condition, packed in original box with all parts and
all packaging materials. Factory tags must remain attached. If
tags are removed the product is not returnable. You are
responsible for shipping the item back to our offices.
Upon receipt and inspection at our offices you will be issues
a credit less original shipping fees and a 10% restocking fee
on recliners and 15% on home theater seating.
Return
Procedures:
|
Please email service@discountleatherchair.com and include
your original order number, what product(s) you are returning,
and your name. Or call us at (877) 638-0556. We will give
you an RMA number and a return address. |
|
Wrap
the package carefully. All returned products must be in original
condition and packaging. |
|
Return
the product using your preferred shipping method to the address
you are provided. Be sure to insure your package as
you are responsible for returning the item undamaged.
For items returned with damage the cost of repair will be
deducted from your refund. |
|
Save
your return tracking number, and if possible, email it to
us so that we can track the return. It is important that you
save the tracking number and that you insure the return package
in case there are any issues during transit. |
Please
Note: unless the return is due to an error on our part,
we cannot refund shipping charges. We will issue a credit to the
credit card used for the original purchase.
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